Public offer

08.11.2025

Public Offer No. 1 (Initial Revision)

PUBLIC OFFER

This document constitutes a public offer in accordance with Articles 369–370 of the Civil Code of the Republic of Uzbekistan (CC). A contract concluded using an information system is equivalent to a document executed in written form.

Terms and Definitions:

• CC – Civil Code of the Republic of Uzbekistan.
• Seller – A legal entity, individual entrepreneur, or other entity selling their products (services) via the website.
• Offer – A proposal to conclude a contract, which is considered sent under the terms of this offer and refers to this present offer.
• Buyer – Individuals and legal entities who have placed an order via the website or using other means of communication.
• Acceptance – The acceptance of the offer (proposal) sent by the Seller.
• Checkbox – A box (tick box) created to confirm agreement with the Offer and acceptance of the proposal to conclude a contract.
• Work days – Monday, Tuesday, Wednesday, Thursday, Friday, Saturday.
• Weekend – Sunday.
• Working hours – From 09:00 to 18:00.
• Website – https://primefoods.uz/ru

1. General Provisions

1.1. Essence of the Offer. The Seller undertakes the obligation to retail food products posted on the Website, and the Buyer undertakes to accept and pay for said goods.

1.2. Acceptance. Acceptance must be full and unconditional. The contract is considered concluded in the form of an electronic message confirming acceptance of the Seller's proposal by the Buyer actively marking the special "I Agree" (checkbox) field located in a special form on the Website. Such electronic confirmation is recognized as a signature, provided it allows for the identification of the Seller and the Buyer.

1.3. Language of Information. The terms of the contract must be formulated in a clear, understandable form in the state language (Uzbek language).

2. Seller Information

"CESTOME" LLC | "PRIME FOODS" LLCFull Name: "CESTOME" Limited Liability Company | Full Name: "PRIME FOODS" Limited Liability Company
TIN (STIR): 310 513 804 | TIN (STIR): 306 641 020
Address: Tashkent city, Olmazor district, Miskin Mahalla, Yangi Olmazor street, house 7A/48 | Address: Tashkent city, Mirzo Ulugbek district, Sayram Mahalla, Sayram street, 7th passage, house 58
Contacts: +998 95 115 70 20, +998 77 346 72 32 | Contacts: +998 95 115 70 30

3. Subject of the Contract and Quality Requirements

3.1. Product Information: The Seller is obliged to timely provide the Buyer with necessary, correct, and understandable information about the food products (works, services) being sold.

• Mandatory Information: Name of the product, main consumer properties, date of manufacture, expiration date (shelf life), and information on necessary actions to be taken by the Buyer upon expiration of this period.
• Special Food Information: Names of ingredients included, nutritional value, weight/volume, storage conditions.

4. Price and Payment Procedure

4.1. Price and Cost: The price of goods is indicated on the Website, and the contract is concluded based on the price indicated at the time of order confirmation. The terms of the public contract (including the price of goods) are established identically for all consumers.

4.2. Form of Payment: Payments may be made in cash and non-cash forms (electronic payment means, bank account transfers).

4.3. Payment Confirmation: When selling goods, a cashier's check or sales receipt must be issued to the Buyer. For electronic payments, a virtual cashier's check is sent (issued) to the Buyer's subscriber number or email address, or via the relevant payment operator in the established manner, or via the bank if paid by bank transfer.

5. Delivery and Transfer of Risk

5.1. Delivery Obligation: When placing an order, the Buyer must specify the delivery timeframe. The goods are delivered to the Buyer during the day specified by the Buyer, within working hours on work days. If delivery is impossible, the Seller may notify the Buyer via communication channels and terminate the contract.

5.1.1. Delivery may also be carried out using third-party carrier services. In this case, payment for delivery is made by the Buyer, and this amount is not deducted from the price of the goods.

5.2. Execution of Contract: The contract is considered executed from the moment the goods are handed over to the Buyer or any person presenting a document confirming the conclusion of the contract.

5.3. Transfer of Risk (Loss/Damage): The risk of accidental loss or damage to the goods passes to the Buyer at the moment the Seller hands over the goods to the carrier or communication organization.

6. Return of Defective Goods, Expertise, and Refunds

6.1. Right to Inspect: The Seller is obliged to provide the Buyer with the opportunity to check the integrity, fitness, and full preservation of consumer properties of the goods upon acceptance. A decrease in the value of the goods due to opening the packaging to inspect the goods does not deprive the Buyer of the right to terminate the contract.

6.2. Claims regarding Defects: regarding food products, the Buyer has the right to make claims regarding defects within 24 hours after purchase. In case of detection of defective goods, the Buyer has the right to demand their replacement or a refund of the monetary amount.

If claims regarding product quality are found to be unsubstantiated based on an expert opinion, the Buyer shall fully reimburse the Seller's expenses for the expertise in the manner prescribed by law.

6.3. Refunds: Funds are returned to the Buyer in the same form in which payment for the goods was made, or by another method upon agreement. If the contract is terminated, compensation for damages incurred must be made by the Seller within one month from the moment the claim is raised by the Buyer.

7. Force Majeure Circumstances

7.1. Exemption from Obligations: If the performance of an obligation relates to actions other than the payment of money or transfer of property, and this obligation is terminated due to the impossibility of its performance (CC Article 349), the Parties are released from liability. This condition applies in the event of emergency circumstances that the Parties could not control or foresee (natural disasters, restrictive acts of state bodies, military actions).

8. Liability of Parties and Dispute Resolution

8.1. Liability: In case of non-performance or improper performance of their obligations, the Parties bear liability in accordance with the Civil Code of the Republic of Uzbekistan.

• Terms of the contract that restrict the rights of the consumer and contradict legislation are considered invalid.

8.2. Dispute Resolution: Disputes are primarily resolved through negotiations.

In case an agreement is not reached, the dispute is considered in competent courts in the manner prescribed by the legislation of the Republic of Uzbekistan. It is not possible to appeal to the court regarding a dispute without observing the principle of pre-trial settlement, sending a claim, and mediation procedures. Except for cases provided for by law.

9. Personal Data Protection

9.1. The Seller is obliged to ensure measures to protect electronic documents, electronic messages, and personal data from unauthorized access.

9.2. Transfer of data to third parties is not permitted, except for cases provided for by legislation or the concluded contract.

10. Final Provisions (Entry into Force of the Offer)

10.1. This offer enters into force from the moment of its publication on the Website.

10.2. The Seller has the right to amend the offer at any time; the new revision enters into force from the moment it is posted on the Website.

10.3. This Offer is accepted in a special form on the Website by marking a previously unmarked "I Agree" checkbox with the terms of the Offer. By completing the action (pressing the button), the Buyer confirms that they have read all the terms of this Offer and express their full consent to them, and also confirms consent to:

• "Privacy Policy Terms";
• "Processing of Personal Data".

10.4. After the Buyer performs the action "Confirm Order", the order is considered placed, and the contract is considered concluded under the terms of the offer. Obligations of the Parties under the concluded contract arise after the creation of the order.